Dquinz is committed to ensuring the full satisfaction of its customers. We apply a clear “Satisfied or Refunded” policy in compliance with the Algerian regulations in force.
1. Dquinz Store (Our Own Products)
As the direct owner of the Dquinz store, we offer our customers the following guarantee:

Withdrawal period: 14 calendar days from the date of receipt of the order.
Conditions: The product must be returned in its original condition, unused, with its complete original packaging and all accessories.
Cases covered:
Defective or damaged product
Order error (product different from the one ordered)
Customer dissatisfaction

2. Multi-Vendor Marketplace
For products sold by partner sellers on Dquinz, the same Satisfied or Refunded policy applies:

Maximum period of 14 days after receipt
The seller is required to accept the return and refund under the conditions mentioned above
Dquinz acts as a mediator in the event of a dispute between the buyer and the seller

Return and Refund Procedure

Contact our customer service within 14 days of receipt via the contact form or by email.
Provide the order number and the reason for the return.
Return the product to the indicated address (return shipping costs are the responsibility of the customer, except in the case of a defective product).
Once the product has been received and verified, the refund will be processed within a maximum of 7 days via the original payment method (Baridi Mob, bank transfer, etc.).